Smart IT Helpdesk
Employees can raise tickets, attach supporting information, receive updates and follow progress while IT teams manage assignment, action and closure.
From the first employee request to asset retirement and management analytics, IT180 brings the operational details together in one place.
Each capability is designed to solve a practical IT management challenge while keeping the experience connected.
Employees can raise tickets, attach supporting information, receive updates and follow progress while IT teams manage assignment, action and closure.
Record purchase details, vendor information, serial numbers, ownership, location, warranty, maintenance and lifecycle information for each asset.
Manage business software and services such as Google, Zoho, antivirus, Windows, ERP and CRM licenses in a centralized repository.
HR can raise requests for new joinees and the IT team can act on those requests while preserving allocation history.
Keep maintenance schedules, repairs, service history, AMC information and maintenance costs connected to the relevant asset.
Track purchase, subscription, maintenance and operational costs to understand where IT budgets are being used.
Keep users informed when tickets, requests, allocations or renewals require attention.
Analyze tickets, assets, services and costs by day, month and year through graphical management views.
